This Privacy Policy explains how Petal House handles personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to website visitors, customers, and others who contact us for consultations, quotes, orders, delivery, or setup.
We may collect identification details, contact information, event and order preferences, consultation notes, payment-related information, delivery instructions, and technical data such as device and usage information. The specific data collected depends on whether a person makes an inquiry, books a consultation, requests a quote, confirms an order, or arranges delivery or setup.
We collect personal data from contact forms, phone inquiries, consultation appointments, order discussions, payment and confirmation steps, and delivery or setup coordination. We may also receive technical data from the website and records generated when we communicate with customers or manage a project.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and duration.
Users can manage cookies through browser controls and, where available, by adjusting device or browser preferences. Blocking certain cookies may affect form submission, session continuity, or other basic site functions.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, provide the details needed to identify the relevant interaction and the type of request being made. We may ask for additional information before acting on a request if verification is necessary or if the request affects another person's rights.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymize it according to our retention practices.
If we make material changes, we will update the policy on the website and, where appropriate, provide a separate notice through a reasonable channel. The revised version applies from the date it is posted unless a later effective date is stated.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage preparation and delivery, process payments, maintain records, improve our services, and comply with legal or accounting requirements. We may also use limited technical data to keep the website secure and functioning properly.
We may share personal data with trusted service providers that help us operate the website, process communications, manage bookings, support payments, or coordinate delivery and setup. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data when required to comply with law, court orders, tax or accounting duties, or other lawful requests from public authorities. We may also share information where disclosure is necessary to protect our rights, prevent fraud, or address security concerns.
